The model, known as “Specific Timely Appointments for Triage” or STAT, targets clinics providing outpatient services over multiple appointments in community settings.
The key elements of the STAT model are:
- A one-off intervention to reduce the existing waiting list;
- Creation of a specific number of protected appointments for new patients in clinician schedules based on analysis of demand;
- Simplification of booking processes to facilitate immediate access to an initial appointment;
- Changing the focus of prioritisation decisions, so that there is les consideration of priority for initial access to the service, and more consideration of priority in allocating resources to ongoing service provision.
Click to view a brief explainer Video